How can we help?
Contact GURU-PMR for questions about organization access, your account, or equipment workflows.
I cannot sign in
Ask your organization administrator to check your access status. For invitations and recovery, use the code in the most recent email. Installing the app and activating an app account are separate steps.
An action is waiting to sync
Check your connection and the sync details in the app. Do not clear application data or switch accounts while changes are pending. When contacting support, include the app version and error text without sensitive data.
An NFC tag does not open
An in-app scan and a lock-screen link follow different routes. Ask your administrator to check that the tag was written for the correct equipment. Resetting user or device data should not be your first step.
Mobile access
App Store and Google Play links will appear on the product page when published. Ask your administrator or GURU-PMR about your organization’s mobile access options.
Never send your password, one-time code, or a complete NFC link.